Frequently asked questions
Where are you located? Do you have a store front?
We're located in Ashburn, Virginia. We don't have a store front. Customer pick ups are arranged by appointment.
Do you cater to special dietary needs (gluten free, nut free, sugar free, etc.)?
At this time, we don't offer gluten free, vegan, sugar free, dairy free or suger free items. Our receipes took a long time to perfect and certain ingredients are essential to making sure every cookie is delicious. Unfortunately, we are unable to accomodate special dietary needs at this time.
How far in advance should I place my order?
There's literally no such thing as placing an order too early. We accept order up to 12 months in advance, so if you know you're going to need cookies in the future, please reach out to us to get on our schedule.
Do you offer samples?
Not usually. We encourage anyone who wants to try a Chubby Heart cookie to purchase during our flash sales, where we offer smaller quantities of cookies at a price lower than our custom orders. Be sure to follow us on Instagram and Facebook to be the first to know about flash sales.
How long will your cookies stay fresh?
Each cookie comes individually bagged and heat sealed for maximum deliciousness. They'll stay fresh for up to 3 weeks in the bag.
What if I don't see my question here?
If you have other questions that aren’t answered here, please feel free to send us your question(s) in an email to email@example.com
Do you have a minimum order?
Yes, our minimum order is 12 cookies.
How much do your cookies cost?
Each order is tailored to the client according to their requirements.Each package is priced individually, factoring in things such as quantity needed, degree of complexity, and other factors. Email us (firstname.lastname@example.org) your requirements including as much information as possible (quantity needed, theme desired, colors, etc.) and we can further assist you.
If I send your a photo of cookies, can you recreate them?
No, we don't recreate other artists' work. We prefer to make something original, unique and custom designed just for you.
What flavor are your sugar cookies?
Chubby Heart cookies are a carefully crafted blend of butter, vanilla and almond, with just a slight hint of citrus. They've been described as pure sunshine.
How do I place a custom order?
Just shoot us an email (email@example.com) with the following info:
Do you offer any other treats than sugar cookies?
Yes! We now offer our large chocolate chip cookie cakes topped with buttercream and decorated with sugar cookies (one (1) large & six (6) minis) for $40.
Do your cookies actually taste good?
YES! Not only are Chubby Heart cookies beautiful, but they're delicious too! Our cookies are thick and soft to pair perfectly with the icing, that's never too sweet.
How do I pay? Do you require a deposit?
All payments are processed via Square. We will email an invoice once details are discussed. We do require full payment in advance in order to secure your order. This allows us to to begin the creative process for your order right away, as we draw & 3D print many of our cutters, in addition to purchasing other supplies that your order may require.